Shipping & Returns
Shipping & Delivery
Hong Kong Orders • FREE DELIVERY on all orders above HK$200.00 • For orders below HK$200.00 we charge a flat rate of HK$30.00 on all parcels. • All orders will be processed within 2-3 business days of order confirmation • Delivery can be expected within 1-3 business days after shipment. • All parcels are trackable by a tracking number which will be emailed to you once the parcel has been shipped out. • We are unable to ship to multiple addresses within a single order. Please place a separate order for every delivery address. INTERNATIONAL ORDERS • We provide international shipping to many countries around the world. • All international shipping charges are to be borne by the buyer. • Shipping rates are dynamic, based on the delivery location, actual and the volumetric weight of the parcel. • All import taxes and duties levied by customs are to be borne by the buyer. • We will work with you closely on trying to find, the fastest and cheapest shipping and delivery option available. • Delivery timelines vary, depending on the shipping option chosen. • Please contact us before you place an order. • We will not be able to ship to P.O. Boxes. • We are unable to ship to multiple addresses within a single order. Please place a separate order for every delivery address.
Return Policy
RETURNS & EXCHANGES REGULAR RETURNS • Only full price items can be returned. We do not accept returns on SALES or DISCOUNTED items. • If you want to return your item, please email us within 7 days of receipt of parcel. • Please let us know the reason for the return. • The item has to be returned to us within 14 days of receipt of parcel. • The cost of return shipping will be borne by the buyer. • We advise you to use a reliable and trackable shipping method for the returns, since we will not be responsible for any loss, or delay in transit. • We will start the refund process only after we have received and checked the item. • The item has to be returned in its original, unused condition including its original packaging, stuffing, tags, labels and stickers. • We will not be able to process refunds if the item arrives damaged, even if caused during transit. • We will coordinate with you on the payment method for the refund. RETURNS FOR DAMAGED /DEFECTIVE ITEMS • We check and pack every item thoroughly before we ship it out. • We apologise if you have received a defective or damaged piece. • Please email us about this as soon as you've discovered the problem, latest by 7 days. • Please include written details and clear photographs of the defect or damage. • Once we have accepted this, we will coordinate with you on whether you would prefer a replacement, an exchange or a return. • We will then coordinate with you on the return shipping process and refund (if applicable) • We will bear the return shipping cost if any. • PLEASE NOTE that 'damaged or defective' items are only ones that are broken, torn or marred severely or destroyed during production or shipment., rendering them functionally or aesthetically useless. • Minor marks, lines, creases, colour or print variations, negligible measurement discrepancies, etc will not be considered as defects or damage. They are part and and parcel of the production processes. • Please read more about this in our DISCLAIMERS section. • Any returns made for the above reasons will be considered as regular returns and will be subject to our regular return terms.
Tracking your Order
All parcels are trackable by a tracking number which will be emailed to you once the parcel has been shipped out.
Money Back Guarantee
Privacy Policy
The website adornsbylian.myshopmatic.com and any related microsites and / or application (“Website) is operated by Adorns Company Limited (“we”, “us”, “our”). We are committed to protect (“user”, “you”). All information collected shall be protected and used in lawful manner. All safety and security standard shall be complied with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). Collect and Use of Personal Information You can generally use and browse the Website without providing any Personal Data. However, to optimum your experience and to gain the full benefits, you may elect to decide to create and to register as our member, in which you will be required to provide personal information such as (but not limited) your name, gender, e-mail address, etc. We may use those information shall be used for provide benefits to you, send you marketing and promotion materials and any usage directly related to mentioned purposes. Links to Other Websites We may provide links to other websites that we do not control/ operate. We do not assume responsibility for any actions/ products/ service/ contents of those websites and the related companies/ individual. Moreover. we disclaim all responsibility for the subsequent use of an e-mail address or any other personally identifiable information you have provided to an affiliate store or any other website we might link to that is not our control. Contact Information for Access, Correction, Enquiries and Complaints Should you need to access/ make any correction to the Personal Data that we collect from you, or otherwise contact us for any enquiries or complaints in respect of your Personal Data, please contact us at cs@adorns.com Security of Your Personal Information We ensure all personal Information collected will be safely and securely protected. Only limited personnel are allowed to access personal information and were protect by advanced software/ hardware to prevent unauthorized computer access. All personal information shall be securely destroyed when they are no longer needed. Disclosure of Personal Information We will not disclose or share your Personal Data other than with our related companies, sister companies and Merchants who are engaged by us for processing data or which are directly related to the Website, Facility or service we are providing. In exceptional circumstances we may require to disclose Personal Data when required by law or when we believe in good faith that such action is necessary in order to conform the law or comply a court order or legal process served upon us or any of our officers or principals. Change to the Privacy Policy We reserve the right to modify and modify and change the privacy policy at anytime. Any changes to this policy will be published on our website.